Customer
centricity
If we keep our promise to our customers – to provide the best possible customer experience and excellent client service – we will be considered the most desired brand in payroll and HR services by 2021.
The best customer experience
Prevention is better than cure, as the saying goes. This also applies to dissatisfied customers: if we notice even the slightest displeasure, we must tackle the issue and prevent it from becoming a complaint. Two years ago, we started a pilot project in Belgium to find out how customers experience their cooperation with SD Worx.
SD Worx European Conference 2017
Our conference, held on 8 February 2017 in London, attracted over 600 professionals interested in learning more on the ‘Future of work: collaborate and inspire for success’. Ready for some highlights?
At the customer’s side from start to finish
In our 72-year history, we have helped countless employers launch their businesses. During the growth stages of their organisations, we also offer them a wide range of HR services in addition to payroll administration. The service we provide when the end is inevitable is, however, hardly ever mentioned. But when this happens, we can also play a role in making that process as smooth and efficient as possible.
HR Excellence Award 2017
Digitalisation tailored to hospitals’ needs
“We find the personal approach of SD Worx very useful. We are clearly on the same wavelength. Better still: we can help shape the future features of eBlox HR.” – Lies Hooghe, HR Manager Heilig Hart Leuven Regional Hospital
The voice of the customer
We regularly evaluate how customers experience working with SD Worx on different levels. The feedback given during everyday collaboration and in customer satisfaction and other surveys is highly appreciated and used to streamline the way we work together.
Setting the bar high
For highly satisfied customers, the best employees are vital. In spring of 2017 we asked our employees why they like working at SD Worx. We shared this story to attract new colleagues.
“Thinking in terms of opportunities rather than obstacles”
SD Worx recently completed a challenging implementation process at insurance company Scildon (formerly Legal & General) in Hilversum. Scildon was looking for a software solution for a specific compensation group, namely benefit recipients. Wim van Huizen, Manager Finance & Control, talks about the challenge they faced.